Appointments

Appointments 01903 734999
 
Appointments with doctors and practice nurses may be made by telephoning or by calling at the surgery. Emergencies and Acute illnesses will always be seen as soon as is possible. Appointments will not be made too far ahead in order to avoid clogging the system and causing delays.
 
 
You can now book appointments and order your repeat prescription online. Click here to login once you have your username and password.
 
To use the SystmOnline web service, you need a username and password which is generated by the surgery. You can either do this in person at the Reception Desk, or by sending a request in writing. If you enclose a stamped envelope, we will post the log-in details to you. Do not telephone the surgery to request a username and password as we cannot deal with this over the phone.
 
Home Visits
Home visits are made by arrangement with your doctor. Please only request a home visit if the patient is genuinely unable to be brought to the surgery. Home visits are only made for medical reasons, not social reasons such as lack of transport.
 
Patients with temperatures and rashes may often be quite safely brought to the surgery, but please inform the receptionist on arrival.
 
Whenever possible, please make requests for home visits between 8.30 and 11.00am. Calls for visits after 12 noon will be dealt with by the duty doctor.

Telephone Advice
If you only want quick advice on a health matter or medication, the most convenient time to contact the doctor or nurse is between 11.00am and 12 noon.

Test Results
If you wish to telephone the surgery to obtain the results of investigations from the doctor, please ring 734999 after 2.00pm when the telephones should be less busy.

Out of Hours
If you require urgent medical advice/attention that cannot wait until the surgery re-opens please dial 111.  NHS 111 is a new telephone service for people in Sussex to call if they need medical help fast but are not in a life-threatening situation. The easy to remember phone number - that is available across the country - has been introduced to help people get the right help, at the right time, especially at weekends and out of hours.

NHS 111 is free to call and is available 24 hours a day, 365 days a year.
 
The service is available for people who aren’t sure if they need to go to A&E, need more information about where to get NHS help or generally need reassurance and advice.  By calling NHS 111, you will reach a team of fully trained advisers, and experienced nurses and doctors who will assess your condition and direct you to the local service that can help you best, when you need it.
 
There are now only three numbers to know; 999 for life-threatening emergencies, your GP surgery (01903 734999) and 111.
 
 
 

IMPROVING ACCESS TO APPOINTMENTS

From 1st October 2018, GP and nurse appointments will be available during the evening and at the weekend for people across the area via GP Access Hubs.

This means that urgent appointments are available up to 8pm during the week, and during clinics on a Saturday and Sunday.

This aims to improve access to GP appointments and help local people to get the help and support they need.

The service is run by Innovations in Primary Care (IPC), a not-for-profit company owned by local GP practices.

The appointments will be available at local GP Access Hubs run from GP surgeries, and they will be both routine and urgent appointments with a doctor, nurse or healthcare professional.

The teams will see new illnesses when you urgently need to see a health professional, and offer planned appointments such as family planning and smear tests that can be hard to arrange whilst at work or when you are caring for family or a loved one.

The service offers GP (or nurse/paramedic practitioner) appointments to patients who meet the following criteria:

  • A new problem of less than four weeks duration;
  • You haven't seen a healthcare professional for this problem before;
  • The problem isn’t related to pregnancy or mental health.

There are also a range of nurse appointments for:

  • Dressings;
  • Smears;
  • Family Planning;
  • Chronic Condition reviews (such as asthma, diabetes, COPD).

You book into the GP Access Hubs by ringing Reception on 01903 743999. You may also be offered an appointment at one of the hubs at the weekend if you call NHS 111 for urgent health advice and support.

The hubs will be here at The Park Surgery and at neighbouring GP practices. The teams at the hubs will have access to your medical record with your consent, and any care they provide will be added to your medical record so we can continue any ongoing care.

If you need to cancel or change your GP Access Hub appointment, please contact Reception and they will be able to help you cancel or change this. You will not be able to cancel or change the appointment by calling the host practice that the service is operating out of.

If you have any questions about the service, please ask Reception for more information.