Complaints and Comments

What to do when things go wrong or you are unhappy with the care you have received from The Park Surgery.
 
In the first instance please discuss your complaint with the staff member concerned.  Where the issue cannot be resolved at this stage please contact our dedicated Complaints Manager, Sylvia Thomson.  Sylvia will be able to offer you further advice on the NHS Complaints Procedure, and will work with you to try to resolve any outstanding issues.
 
We would also be happy to receive any comments, suggestions or compliments that you may wish to make.
 
Further information is contained in the practice’s Complaints and Comments leaflet and you can download a copy below.
 
Complaints & Comments Leaflet