Covid-19

During the covid-19 crisis we have moved to working in a completely different way to ensure that we continue to provide a safe service for our patients and staff. 

We are now operating what is called ‘total triage’. This is to try to eliminate, as far as is possible, the considerable of risk of multiple face-to-face consultations. 

You can continue to contact the practice by telephone in the normal way if you have a medical need, but we are now able to offer an online consulting service called ‘e-consult’.

 e-consult can save you time waiting on the telephone, because it is instant. It is also good for our clinicians who are better able to prioritise their work. 

 This link https://theparksurgery.webgp.com/ takes you to our specific e-consult portal, where you can fill in a simple online form explaining your current problem or need. This is a completely secure and confidential way of contacting the practice. Once you submit the form, it will be sent to a clinician who will assess your needs. 

The clinician may telephone you or arrange a video consultation. The clinician may issue a prescription, and you will be notified. 

You may be signposted to use another service, e.g. a pharmacist.

We can deal with fit notes and queries about medication via the portal.

We aim to respond to all e-consultation contacts the same day.​

Covid-19 Privacy Notice Addendum 

Due to Covid - 19 The Park Surgery has needed to make a temporary amendment to our Privacy Notice.  Full details of the amendment can be found below 

COVID-19 and your information – Updated on 9th April 2020

Supplementary privacy notice on Covid-19 for Patients

This notice describes how we may use your information to protect you and others during the Covid-19 outbreak.  It supplements our main Privacy Notice.

The health and social care system is facing significant pressures due to the Covid-19 outbreak.  Health and care information is essential to deliver care to individuals, to support health and social care services and to protect public health.  Information will also be vital in researching, monitoring, tracking and managing the outbreak.  In the current emergency it has become even more important to share health and care information across relevant organisations.

Existing law which allows confidential patient information to be used and shared appropriately and lawfully in a public health emergency is being used during this outbreak. Using this law, the Secretary of State has required NHS Digital; NHS England and bodies (such as Public Health England); local authorities; health organisations and GPs to share confidential patient information to respond to the Covid-19 outbreak.  Any information used or shared during the Covid-19 outbreak will be limited to the period of the outbreak unless there is another legal basis to use the data.  Further information is available on gov.uk here and some FAQs on this law are available here.

During this period of emergency, opt-outs will not generally apply to the data used to support the Covid-19 outbreak, due to the public interest in sharing information.  This includes National Data Opt-Outs. However in relation to the Summary Care Record (SCR), existing choices will be respected.  Where data is used and shared under these laws your right to have personal data erased will also not apply.  It may also take us longer to respond to Subject Access Requests (SARs), Freedom of Information requests (FOIs) and new opt out requests whilst we focus our efforts on responding to the outbreak.

Your SCR  provides authorised healthcare staff with faster secure access to essential information about you in an emergency or when you may need unplanned care, where such information would otherwise be unavailable. 

The relevant COPI notice states that its purpose: “…is to require organisations to process confidential patient information for the purposes set out in Regulation 3(1) of COPI to support the Secretary of State’s response to Covid-19 (Covid-19 Purpose). “Processing” for these purposes is defined in Regulation 3(2) and includes dissemination of confidential patient information to persons and organisations permitted to process confidential patient information under Regulation 3(3) of COPI.”Full details of the Summary Care Record supplementary privacy notice can be found here

Patients have the right to opt out of having their information shared with the SCR by completion of the form which can be downloaded here and returned to the practice. Please note that by opting out of having your information shared with the Summary Care Record could result in a delay care that may be required in an emergency.

Processor – NHS England and NHS Digital via GP connect

In order to look after your health and care needs we may share your confidential patient information included health and care records with clinical and non-clinical staff in other health and care providers, for example neighbouring GP practices, hospitals and NHS 111. We may also use the details we have to send public health messages to you, either by phone, text message or email.

During this period of emergency we may offer you a consultation via telephone or video conferencing. By accepting the invitation and entering the consultation you are consenting to this.  Your personal/confidential patient information will be safeguarded in the same way it would with any other consultation.

We will also be required to share personal confidential patient information with health and care organisations and other bodies engaged in disease surveillance for the purposes of protecting public health, providing healthcare services to the public and monitoring and managing the outbreak.  Further information about how health and care data is being used and shared by other NHS and social care organisations in a variety of ways to support the Covid-19 response is here.

NHS England and Improvement and the NHSX have developed a single, secure store to gather data from across the health and care system to information the Covid-19 response.  This includes data already collected by NHS England, NHS Improvement, Public Health England and NHS Digital.  New data will include 999 call data, data about hospital occupancy and A&E capacity data as well as data provided by patient themselves. All the data held in the platform is subject to strict controls that meet the requirements of data protection legislation.

In such circumstances where you tell us you’re experiencing Covid-19 symptoms we may need to collect specific health data about you.  Where we need to do so, we will not collect more information than we require and we will ensure that any information collected is treated with the appropriate safeguards.

We may amend this Privacy Policy at any time so please review it frequently. The date at the top of this page will be amended each time this notice is updated.